GrowMore Recruitment is a full service, multi-specialist recruitment agency! We work across virtually all industry sectors, with clients ranging from small start-ups to global blue-chip companies and large public sector and not-for-profit organizations.

Customer Supports believe in providing excellent, efficient and high-level customer service experience to our customers. Our employees interact with clients in different channels – through calls, emails and chats. Customer Support Agents effectively navigate an ever-changing environment, offering resolutions to our customers the first time and at a high level of quality.

Responsibilities:

  • Answer inbound calls, emails, chats, and any future methods related to any of our clients’ products in a professional, friendly, and effective manner
  • Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently
  • Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR)
  • Offer exceptional and proactive customer service in alignment with our high standards of excellence in order to meet customer satisfaction and quality targets
  • Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently
  • Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions
  • Ensure consistent availability and schedule adherence at all times throughout your shift
  • Maintain an overall high level of knowledge and expertise across multiple product channels
  • Provide basic troubleshooting and issue reporting
  • At all times adhere to the company’s Handbook and Code of Conduct, and maintain the strictest level of confidentiality with all of our data
  • Perform other duties and responsibilities not specifically outlined herein, as assigned

Requirements:

  • Excellent English language skills
  • Excellent phone, email and chat abilities, with strong verbal and written communication skills
  • Highly efficient and productive, and capable of multitasking consistently throughout the day
  • Enjoys working within a culture of excellence, with significant career growth potential & performance incentives, but equally significant performance expectations
  • Has basic computer troubleshooting skills; familiarity with contact center applications and MS Word products a major asset
  • A strong team player
  • Readiness for a night or day shift schedule – 5 days a week

Benefits:

  • Competitive salary
  • 5 Star health insurance
  • Mobile balance allowance
  • Premium gym/fitness centre allowance
  • Brand new office and workplace atmosphere

Customer Support Agent

Industry Gaming Industry
Required experience 1+ years
Type of work Office
Deadline 01.09.2022

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