CSR

Become a Customer Support Representative

Don’t miss your chance to work in customer service with leading companies all over the world. If you’re passionate about helping people, enjoy the challenge of solving complex issues, and thrive in a fast-paced environment, this is the perfect opportunity for you. You’ll work with cutting-edge technology, collaborate with a diverse team, and have opportunities for growth and advancement within our organisation.

Whether you’re a people person or tech-savvy, there’s a place for you in the industry of customer service. From customer service representatives to technical support specialists, from project managers to marketing professionals. Start with us and find yourself on a path to success. Come join us now to benefit from competitive compensation and a dynamic work culture!

Chat Bot

We have many different Customer Service and Support related projects, all with different conditions, formats of work and schedules.

We welcome you to tell us a little more about yourself and what you're looking for in a job, so that we can offer you the best work opportunities with our amazing clients.

Please choose the directions in which you are interested in:

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Chat Bot AI

Introducing Ricky: Your Personal Recruitment Assistant by GrowMore Recruitment

Navigating the world of job hunting can be a maze. That's why we've created Ricky, an AI-driven chatbot here to guide you through the recruitment process with the wisdom of a seasoned recruiter and the efficiency of a supercomputer.

What can Ricky do?

  • Personalised Guidance: Ricky offers tailored advice on writing job profiles, creating CVs, and preparing for interviews, ensuring you stand out in the crowd.
  • Efficient and Effective: With Ricky, you'll benefit from AI-driven intelligence that accelerates the recruitment process, saving time and enhancing your candidate experience.
  • CV Crafting: Get assistance in creating a top-notch CV that resonates with employers.
  • Interview Coaching: Practice with Ricky and receive feedback to ace your interviews.
  • Job Hunting Assistance: Ricky's support doesn't end, ask him as many questions as you like and he will give you all the guidance you need to navigate your job search.

Ricky is more than a chatbot, he's a revolution in talent acquisition. By leveraging advances in natural language processing and AI algorithms, Ricky fosters engagement, process efficiency, and transparency. So why wait? Fire up Ricky to be your guide in this exciting journey towards your dream job.

Frequently Asked Questions

What is a Customer Support Representative?

A customer support representative is a professional who assists customers by addressing their inquiries, concerns, and issues. They are responsible for providing excellent service, resolving problems, and ensuring customer satisfaction.

Who are your clients? What is BPO?

Our clients are top companies from various industries around the world. BPO, which stands for Business Process Outsourcing, refers to companies outsourcing certain business functions, such as customer support, to specialised service providers like us. We handle customer support on behalf of these companies, ensuring their customers receive excellent service and support.

How do you realize that this job is a good fit for you?

A customer support role in a BPO environment may be a good fit for individuals who can handle stress, have clear expectations and strong customer service skills, are comfortable with technology, derive satisfaction from helping others, can handle high call volumes, and are adaptable to changes.

Career opportunities

Discover your potential and advance your career with our client’s dynamic development plans in support, operations and management. After working as a Customer Support Representative and understanding all the aspects of what is required to perform well in this job, you can apply to work in other departments, including Operations, Human Resourcing, Support or many of the other opportunities our clients have. Here are a few roles where you can go next: 

  • Supervisor – The first level of management at Teleperformance, people responsibility
  • Specialist Trainer – Knowledge expert for everything technical in the project
  • Site Trainer – Compliance responsibility and training coordination at site level
  • Corporate Trainer – Training of executives
  • Quality Analyst – Knowledge expert in the area of ​​expertise and quality checker
  • Data Analyst – Daily control and evaluation of quantitative parameters
  • Workforce Management – Planning and controlling of workforce
  • Project Manager – Project-wide responsibility (personnel responsibility, compliance responsibility, financial responsibility)
  • Implementation Manager – Responsibility for rebuilding projects
  • Process Manager – Responsibility for the execution of business processes
  • Service Delivery Manager – Interface between customer support and control of internal processes

Security Officer – Responsible for data security

How can I apply?

You can either leave your details in the form above or click the “Apply” button on our vacancies page. We look forward to receiving your application and starting your journey towards a rewarding career.

How can I contact you?

You can contact us via email at [email protected] or by phone at (+995) 574 803 363. We are available to answer any questions you may have and provide further assistance.

Can I work part time?

Absolutely! We offer part-time positions to accommodate different schedules and provide flexibility for our employees.

What languages are needed?

Currently, we require proficiency in German or English and Russian. However, we may expand our language requirements in the future. For updates on additional language requirements, please follow us on social media.

Is there an age limit?

There is no age limit for applying for our positions. We welcome candidates from various age groups who are passionate about customer service and eager to contribute to our organisation.

What level of language is needed?

We require a fluent level of language proficiency for customer support representatives. It’s important to effectively communicate with customers in order to provide the best possible assistance.

What is recruitment agency? How do we work?

A recruitment agency helps connect job seekers with employers. At our agency, we work closely with both candidates and companies to match the right talent with the right opportunities. We handle the hiring process, screening applicants, and ensuring a smooth recruitment experience.

I do not speak well but friend of mine speaks. Can I recommend him?

Absolutely! If you have a friend who speaks well and would be a great fit for our team, you can recommend them. We have a referral programme where, if your recommended person gets hired, you will receive 100 Gel as a token of appreciation.