DOOLE HEALTH

Comprehensive Staffing for Telemedicine Implementation

Client Overview

Doole Health is a pioneering force in healthcare digital transformation, focusing on deploying telemedicine platforms across various regions. The company’s mission is to enhance the accessibility and efficiency of healthcare services through digital solutions, specifically targeting rural and underserved areas.

Challenge

Doole Health faced the complex challenge of implementing a national telemedicine platform in Georgia, requiring a team of trainers to help conduct training sessions across the rural locations. The recruitment needs spanned healthcare trainers and post-implementation support staff to ensure the platform’s success and sustainability.

Strategy Implemented

GrowMore Recruitment partnered with Doole Health to support their recruitment efforts, undertaking the task of recruiting trainers for the training across 60 rural locations in Georgia, as well as hiring technical support specialists to assist doctors in the ambulatories that were trained. The strategy included:

Localised and Specialised Recruitment

Conducted targeted recruitment drives within Georgia to find candidates with the right mix of healthcare knowledge and technical proficiency. Special attention was given to sourcing candidates familiar with rural healthcare challenges.

Employer of Record (EoR) Services

Provided comprehensive EoR services for the support staff, handling all HR aspects including payroll management, benefits administration, compliance with local labour laws, and performance management to ensure smooth and efficient HR operations.

Services Provided:

Contractor Resourcing

Utilised contractors for highly specialised training roles during the initial setup and critical implementation phases.

Permanent Placements

Ensured long-term staffing stability by placing permanent employees in critical roles.

HR Support

Managed all HR aspects for new hires, including comprehensive payroll services, compliance, and employee relations.

Metrics Achieved

Training Completion Rate

Achieved a 93.3% completion rate, indicating effective preparation and engagement of the staff with the training content.

Quality of Hire

Staff performance rated at 94% based on their efficiency in deploying and supporting the telemedicine platform.

Fill Rate

Filled 100% of the required positions ahead of the project’s rollout schedule, ensuring no delays in implementation.

Time to Hire

Decreased the average time to hire by 41%, accelerating the staffing process to meet project timelines.

Outcome

Doole Health successfully launched its telemedicine platform across 60 locations in Georgia, significantly enhancing healthcare accessibility in rural areas. The comprehensive recruitment and training strategy not only equipped the staff with the necessary skills but also fostered a committed team aligned with the company’s vision.

Further Considerations

Encouraged by the project’s success in Georgia, Doole Health is considering expanding its telemedicine platform implementation services to other countries. GrowMore Recruitment is set to continue as a strategic partner, potentially adapting the current recruitment model to meet the needs of different healthcare environments and regulatory landscapes.

This case study highlights GrowMore Recruitment’s expertise in providing comprehensive staffing solutions for Doole Health, achieving a 93.3% training completion rate and a 94% quality of hire. Their targeted strategies enabled Doole Health to launch a successful telemedicine platform across Georgia, significantly improving healthcare accessibility in rural areas. By filling 100% of the required positions ahead of schedule and decreasing the average time to hire by 41%, GrowMore’s meticulous and strategic approach ensures that Doole Health continues to attract and retain top talent, driving forward their mission of enhancing healthcare through digital solutions.