BYBIT
Client Overview
ByBit is one of the world’s leading cryptocurrency exchanges, offering an advanced platform for trading digital assets. With a user base of over 30 million and operations across 160 countries, ByBit requires a robust and agile workforce capable of navigating the rapidly evolving regulatory landscapes and technological advancements in the fintech sector.
Challenge
ByBit aimed to establish significant operational and client support presence in Georgia, necessitating the formation of customer support and legal compliance teams. The challenge was to recruit highly specialised professionals who not only possessed advanced technical and regulatory knowledge but could also adapt to the dynamic and innovative culture of a top-tier crypto exchange.
Strategy Implemented
GrowMore Recruitment crafted a strategic recruitment plan specifically designed to meet ByBit’s unique requirements including:
Nationwide Talent Search
Executed a comprehensive nationwide search strategy to attract top-tier Client Services Analysts and AML/KYC Specialists. This initiative focused on sourcing professionals from leading financial centres and tech hubs, ensuring a pool of candidates with the necessary expertise and experience.
Specialised Recruitment Campaigns
Initiated specialised recruitment campaigns designed to showcase ByBit’s cutting-edge technology and growth potential. These campaigns were tailored to attract candidates seeking challenging roles in the fintech sector, emphasising ByBit’s innovative work environment and promising career opportunities.
Rigorous Selection Process
Implemented a rigorous multi-stage selection process for candidates applying to ByBit. This process was designed to assess candidates’ technical skills, compliance knowledge, and cultural fit with the company. By incorporating these elements, GrowMore ensured that candidates not only met the skill requirements but also aligned with ByBit’s values and work culture.
Comprehensive Onboarding and Training
Designed a comprehensive onboarding program for new hires. This program was structured to include regulatory compliance training, advanced security protocols, and integration activities aimed at quickly adapting new employees to ByBit’s corporate culture and ensuring operational efficiency from the start.
Services Provided:
Permanent Placements
Focused on establishing a permanent workforce with a strong emphasis on long-term growth and development within the company.
Staff Augmentation
Temporarily increased team size with highly skilled professionals to manage workload spikes and special projects, ensuring flexibility in operations.
Contractor Resourcing
Engaged expert contractors for specific needs, particularly in areas requiring niche expertise temporarily during regulatory updates and system upgrades.
HR Support
Managed all HR aspects, including payroll, benefits administration, and legal compliance, to ensure a smooth employment process for new hires.
Metrics Achieved
Time to Hire
Reduced from an industry average of 45 days to 25 days, accelerating the staffing process to meet strategic timelines.
Cost per Hire
Lowered by 15% through effective sourcing strategies and negotiations, maximising return on recruitment investments.
Quality of Hire
Achieved a 92% success rate in meeting performance benchmarks during the probationary period, indicating high compatibility and capability.
Retention Rate
95%, reflecting successful integration and high job satisfaction among the newly hired team.
Employee Referrals
Increased by 30%, suggesting strong employee engagement and a positive perception of the company as an employer.
Turnover Rate
Maintained a low rate of 5%, showcasing effective recruitment practices and job satisfaction.
Satisfaction Rate
90% satisfaction from hiring managers, highlighting the efficacy of the recruitment process and the quality of candidates.
Outcome
The recruitment efforts not only filled the immediate operational needs of ByBit but also supported the establishment of a robust infrastructure capable of supporting future expansions and technological innovations. This strategic approach helped ByBit strengthen its position in the competitive crypto exchange market and ensured compliance with international regulations.
Further Considerations
ByBit is now considering expanding its operations further into European and Asian markets. Based on the success of the recruitment strategy in Georgia, ByBit plans to replicate this approach in new markets, with GrowMore Recruitment as their strategic partner to navigate the complex regulatory and technological landscape efficiently.
This case study demonstrates GrowMore Recruitment’s proficiency in handling specialised recruitment needs in the high-stakes and fast-paced fintech industry, delivering results that align closely with the client’s operational goals and corporate culture.
